Shipping FAQs
Find answers to all your shipping questions! Learn about delivery options, timeframes, costs, tracking, and more in our comprehensive Shipping FAQs.
How much does shipping cost?
To keep things simple, we have three different shipping amounts 🚚. 1. FREE Shipping on all orders over $120. 2. Standard Shipping with a flat fee of $12.95 no matter where you are in Australia. 3. Express Shipping with a flat fee of $19.95 no matter
Where do you ship to?
Currently, we ship anywhere in Australia! 🐨 This also includes PO Boxes, Parcel Lockers and businesses.
How long does it take for my order to be dispatched?
We get it - you want your order as soon as possible (we tend to agree!!), which is why we have a 'Same Day Dispatch' promise for any order placed before 2pm 💛. If you do miss that cut off, your order will then be shipped out the following day! Howev
What if I order during a sale period?
Sale periods are always our busiest time of year which is why we ask for a little bit more time up our sleeve to get your order ready 🛍️ Our team will always aim to have your order dipatched within 2 business days during a sale period. We really do
How long does delivery take?
The most important question 😛 All orders are shipped through Team Global Express or Australia Post (depends on which is a faster option). Both of these companies run with a 1-3 business day in metro areas and 2-5 business days in other areas. Once
Can I change my address after I've placed my order?
Considering our team aim to get your order out as soon as possible, sometimes this isn't possible to make any address changes 😣. However, if you notice an issue on your order, please email our team on [email protected] so you can get onto so
My order hasn't arrived yet, how long should I wait?
So sorry there is a delay with your order 😫 On very rare occasions, there can be some shipping delays in your suburb that the courier companies control. However, please email us at [email protected] or head through into our chat to get help
Do you offer International Shipping?
Unfortuantely, at this stage we don't offer any international shipping.
What should I do if my order arrived but the contents were stolen?
In the unfortunate event that your order arrives with missing contents due to theft, we are here to help you get to the bottom of what has happened. Our aim will be to lodge a request/claim with the courier company to see where the parcel was left. S
What happens if my order is returned to sender?
If your order is returned to us as unclaimed, we will coordinate with the postal service to get it redirected to an address that suits you. Often this happens as the service has not deemed a safe location available at your property, so this is return