Creatine

Protein Powder

Health and Vitamins

Pre Workout

Thermogenics

FIT Nutrition

Whether you're just starting out or an experienced user facing a specific challenge, our Help Center is here to provide straightforward, step-by-step guidance and solutions to your most common questions.

FIT Nutrition Help Centre

How much does shipping cost?

Where do you ship to?

How long does it take for my order to be dispatched?

What if I order during a sale period?

How long does delivery take?

Can I change my address after I've placed my order?

My order hasn't arrived yet, how long should I wait?

Do you offer International Shipping?

What should I do if my order arrived but the contents were stolen?

What happens if my order is returned to sender?

Shipping FAQs

What payment methods are available?

What are deals and clearance items?

What happens if I have issues at checkout?

What happens once I've placed my order?

Can I cancel my order after I've placed it?

Do you have any discounts?

I've made a mistake on my order, how can I change it?

Can I add more to my order once I've placed it?

Order FAQs

What is our return policy?

I've changed my mind on my product, can I get a refund?

I don't like the taste of my product, can I get a refund?

What happens if my order arrives damaged or incorrect?

What do I do if my powder isn't quite right?

Pre-Workout/Thermogenic Disclaimer and Terms & Conditions

My pre-workout has gone/hard clumpy, how do I return this?

My thermogenic has gone hard/clumpy, how do I return this?

Return FAQs

Does FIT offer InBody Scans?

I'm new to supplements, where do I start?

Something is out of stock, when will it be back?

You don't stock a brand I like, can you order it in for me?

Do you offer any discounts?

What are the expiry dates on your products?

Does FIT support sponsorships?

Does FIT price match other retailers?

Does FIT have samples that I can try?

What are the serving sizes of our products?

Can I select products in a bundle?

How do I unsubscribe from your marketing?

What should I do if my discount code isn't working?

What products should I avoid while pregnant or breastfeeding?

Career Opportunites at FIT

Need to speak to an agent, how long should I wait?

Does your sales apply both in-store or online?

USA/AU Formula, what is the difference?

General FAQs

How do I sign up to the Loyalty Program?

What do I get for signing up to the Loyalty Program?

How do I earn loyalty points?

How do I use my loyalty points?

Do my loyalty points expiry?

I've used my loyalty points and now I have to pay for shipping?

I can't see my points anywhere or get access to them?

How many loyalty points can I redeem?

Loyalty Program FAQs

Find answers to all your shipping questions! Learn about delivery options, timeframes, costs, tracking, and more in our comprehensive Shipping FAQs.

Find answers to all your order-related questions here! Our comprehensive FAQ section covers everything from shipping times to payment options. Get clarity and confidence in your purchases.

Discover hassle-free solutions to your return queries, from our policy details to step-by-step return process.

Explore our comprehensive FAQ section to find answers to commonly asked questions about our products, services, and policies.

Discover everything you need to know about our loyalty program! From earning points to redeeming rewards, our FAQ covers all your questions in one place.

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Shipping FAQs

Order FAQs

Return FAQs

General FAQs

Loyalty Program FAQs