General FAQs
Explore our comprehensive FAQ section to find answers to commonly asked questions about our products, services, and policies.
Does FIT offer InBody Scans?
At this stage, we don't offer InBody Scans at our store!
I'm new to supplements, where do I start?
Whether you are new to supps, or a long timer; welcome to FIT Nutrition 💛. Your fitness goals are very important to us, and will vary from each person, so we can't pinpoint any expert guidance from just this one message!. If you are needing some sup
Something is out of stock, when will it be back?
It seems that the product you're interested in is currently out of stock. We understand how frustrating this can be, and we're working diligently to replenish our inventory as soon as possible. Our team is actively monitoring the situation and workin
You don't stock a brand I like, can you order it in for me?
We understand that you have a preference for a specific brand that we don't stock. While we strive to offer a wide range of products, they are ocassions where we may not carry certain brands. This is due to various factors such as availability, inter
Do you offer any discounts?
Absolutely we do! Sign up to our newsletter to receive your welcome discount 💛 Then you can also start earning loyalty points to save even more
What are the expiry dates on your products?
The expiry dates will vary depending on whether the product is a protein powder, creatine, pre-workout and onwards. Rest assured all our products at FIT are within their expiry dates that are safe to consume. We will highlight/discount products that
Does FIT support sponsorships?
We are always excited to explore potential sponsorship opportunities with passionate individuals and communities 😍. While we'd love to learn more about your vision, however please note that we receive many requests and carefully evaluate each one to
Does FIT price match other retailers?
We are committed to providing you with the best value for your purchases. We understand that finding the best price is important, and we’re happy to offer a Price Match Policy to ensure you’re getting a competitive deal 💛. We’re pleased to match the
Does FIT have samples that I can try?
At this stage, we don't have any samples that you can select or purchase 😔 We are working on this though!. However, we don't have every brand or product in a sample. Unfortunately, due to costs of manufacturing, most companies don't produce these as
What are the serving sizes of our products?
This will vary depending on what you purchase! Serving sizes are based on factors such as specific ingredient levels, formulation and then the intended use of the supplement 💛. On the product page, you will need to select what size you are after. Th
Can I select products in a bundle?
Yes! We offer a curated range of products that are bundled together based off top sellers and fitness goals. Also making sure we cover your favourite brands! 💛. You can shop bundles here. Not everything is available to bundle together however our ra
How do I unsubscribe from your marketing?
We're sorry to see you go but we also understand. On all our emails there will be a 'unsubscribe' button at the bottom of each emails. This will directly flow back to our email system for anything in the future. This is also the same for SMS marketin
What should I do if my discount code isn't working?
If you encounter issues with a discount code, please ensure it is applicable to the items in your cart, as some codes may only work on full-priced items. Or please make sure you aren't in one of our sale periods as discount codes are turned off durin
What products should I avoid while pregnant or breastfeeding?
Firstly congratulations! Or a soon to be congratulations 💛. When it comes to taking supplements while pregnant/breastfeeding, the best advice we can offer is to consult with your healthcare professional. While we have a wealth of knowledge and exper
Career Opportunites at FIT
Thank you for your interest in joining our team at FIT. We’re excited to hear from you 💛. To help us better understand your preferences, could you please let us know whether you’re interested in a position online or in-store?. Additionally, we’d lov
Need to speak to an agent, how long should I wait?
Hey there! 👋 Thanks for reaching out! Our chat is available between 8am - 5pm (AEST), Monday to Friday, but please note that this is dependent on our team being online. As our team are scattered across different areas of the business, we cannot gura
Does your sales apply both in-store or online?
Good news! Everything we have on our website is also available in our stores - unless this is specifically marked 💛
USA/AU Formula, what is the difference?
We know how important it is to get the product you love, but here's a heads up about some products! There can potentially be two different formulas; USA and AU. Most of the time, this will be in a Pre-Workout however if you know, you will know if you