Order FAQs

Find answers to all your order-related questions here! Our comprehensive FAQ section covers everything from shipping times to payment options. Get clarity and confidence in your purchases.

What payment methods are available?

We currently accept all major Debit/Credit Cards. Along with all the major installments like, AfterPay Laybuy, Zip. Our website is also compatable with Shop Pay and Google Pay.

What are deals and clearance items?

Monthly Deals are our current in-store and online promotions. These are available both in-store and online, as long as it is within the advertised date range. Any deal that is a "FREE gift" will auto add to cart unless stated otherwise. These cannot

What happens if I have issues at checkout?

Firstly, sorry you are experiencing issues! 😥 Whatever it may be, we will help. A few things to try before we run some other troubleshooting things:. 1. Check to make sure you are using the latest version of your browser. 2. Clearing your cache of t

What happens once I've placed my order?

Thanks for your order! 💛 You will receive an initial confirmation email to confirm that we have received your order. Once your order has been processed and dispatched by our team, you will then receive an email with your tracking details. Please not

Can I cancel my order after I've placed it?

If you do wish to cancel your order, please contact us as soon as possible on (02) 9387 5555 so our team can check on this order for you! 😊 Our team aim to dispatch orders same day so the sooner you call, the better opportunity we have. Please note

Do you have any discounts?

Shh, this is something we should be keeping a secret 😛 but we do offer discounts! We have our monthly deals which consist of free gifts or sale pricing. We also have some secret ones!. We recommend signing up to our mailing list/loyalty program to g

I've made a mistake on my order, how can I change it?

Mistakes happen, that's okay! Whether it is an address, personal information or the products on your order, please email our team on [email protected] OR shoot us a message through our chat as soon as possible 😊 Our team aim to dispatch orde

Can I add more to my order once I've placed it?

Absolutely! The more the meerier 😍 However, please email us on [email protected] OR shoot us a message on our chat so we can adjust your order as soon as possible. As our team aim to dispatch your order same day, the sooner you call us, the