Return FAQs
Discover hassle-free solutions to your return queries, from our policy details to step-by-step return process.
What is our return policy?
Short answer, we offer a 30 day return policy on all items! However, the product does need to be un-opened and in a re-salable condition š. There are two ways to lodge a return through us:. 1.Ā Head to the "Track and Manage My Orders" section under o
I've changed my mind on my product, can I get a refund?
Short answer, yes! However your product must of been purchased within 30 days, be unopenedĀ and be in a resaleableĀ condition š. If you do meet these, our team will be able to provide you with a refund.
I don't like the taste of my product, can I get a refund?
While we want you to be 100% satisfied with your supplements, we cannotĀ offer a refund or exchange for simply not liking the flavour š. Unfortunately due to health/food standards, once a tub is opened, we wouldn't be able to resell this to another c
What happens if my order arrives damaged or incorrect?
Whichever one, we're really sorry to hear thisĀ š. If your product is damaged; please send us through some photos of the damages so our team can assess these. Once these have been checked, our team will process with swapping out these tubs for you. I
What do I do if my powder isn't quite right?
On a very rare occasion, there is sometimes issues with the batches of products that are supplied to us. If you do believe that the powder isn't quite right, please send us through some photos and a short explanation why!Ā āŗ Ensuring you take photos o
Pre-Workout/Thermogenic Disclaimer and Terms & Conditions
We aim to provide you with the highest quality pre-workout products. However, due to the nature of the ingredients used in both stimulant and non-stimulant pre-workouts and thermogenics, some products may clump over time. These ingredients are hygros
My pre-workout has gone/hard clumpy, how do I return this?
We aim to provide you with the highest quality pre-workout products. However, due to the nature of the ingredients used in both stimulant and non-stimulant pre-workouts and thermogenics, some products may clump over time. These ingredients are hygros
My thermogenic has gone hard/clumpy, how do I return this?
We aim to provide you with the highest quality pre-workout products. However, due to the nature of the ingredients used in both stimulant and non-stimulant pre-workouts and thermogenics, some products may clump over time. These ingredients are hygros